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OUR CUSTOMER SERVICE TEAM

Tim LAI – Director and General Manager, GM

FHKIH, FCIH, MHIREA, RPHM, MISCM

Mr Lai has extensive experience and proven track record in management level in security field and facility management field. Before joining General Security, Mr Lai had served in discipline force and Government department for 10 years and then was appointed as senior position in facility management group and Director & General Manager of a parking management company.
He is currently a Fellow member of Hong Kong Institute of Housing, Fellow member of Chartered Institute of Housing, Ordinary member of Hong Kong Institute of Real Estate Administration, Registered Professional Housing Manager and Full member of Institute of Shopping Centre Management.

Terence CHAN – Head of Business Development & Projects Managment

Msc, PGDL, Bsc

Mr. Chan graduated in University College London and holds a Master degree from London School of Hygiene and Tropical Medicine. He also obtained a Post Graduate Diploma in Law from BPP Law School in London. Terence joined the Group in 2007 and was transferred to another business unit within the holding company in 2011, He returned to the Group in 2012.

Maurice NG – Senior Manager - Strategy & Support

 

Maurice Ng graduated in Hong Kong Baptist University. He had been worked in the Hong Kong Police Force over 30 years and was a Superintendent of Police before his retirement in 2009. Maurice joined the Group in 2009 and was responsible for overall management of the security and safety aspects of Hong Kong Convention and Exhibition Centre (HKCEC). In 2014, he was employed as Senior Manager – Strategy & Support, who is responsible for planning business strategies and providing supports in the Group

C. T. CHOI – Senior Manager

MPhil, BEng(Hons)

C.T.CHOI graduated in The Hong Kong Polytechnic University and holds the Degree of Master of Philosophy and Bachelor of Engineering in Electronic Engineering. He joined the Group in 2002 and has extensive experience in technology research and consultancy services in the aspects of security system. Mr. Choi is responsible for the business strategy and being in charge of the management and operation of the security system of the Group.

Ben C.K. TANG – Engineering Manager

Msc, BEng (Hons), MCSE

C.K.Tang holds the Degree of Master of Science in Fire and Safety Engineering and Bachelor of Engineering in Electronic Engineering. He joined the Group in 2008 and is responsible for leading the System team in provision of total solutions in respect of security system, project management and system maintenance

Clemen Y.L. CHOI – Business Development Managerer

Ms Clemen Choi joined the Group in 1994 and is responsible for Group's marketing strategies and the business development in respect of security system

K M HUI – Division Manager

K M HUI joined the Group in 1983. He is well-experienced with crowd-control and customer service management. Mr. Hui is now responsible for security services of those contracts mainly in Hong Kong Island and the security services at the racecourses of Shatin and Happy Valley of Hong Kong Jockey Club.

K F YAU – Division Manager

K F YAU joined the Group in 1987. He possesses rich experience in various aspects of security services. He is responsible for the security services of sizable residential estates, commercial and other facilities in Kowloon & New Territories (east). He also delivers support on the provision of security services for mega-events in Hong Kong Convention and Exhibition Centre.

Andy LEUNG - Division Manager

 

Andy LEUNG joined the Group in 2000. Mr. Leung possesses extensive experience in security service for residential properties. He possesses professional qualification in first-aid and fire services training. He is mainly responsible for the overall supervision of high-class residential facilities including MTRC properties.

 

Joe TSE – Customer Services Manager

Joe TSE graduated in City University of Hong Kong. Mr. Tse possesses over 10 years experience in administration and has received formal training in Internal Quality System Audit. He joined the Group in 2000 and is a key member of the Quality Assurance Committee of the Group. Mr. Tse is now responsible for contracts administration, customer relation management and Group’s brand management.