Our Customer Service Team

Total Security Solutions Specialists

Our Experiences

We are a company with a unique history and experience. At present we have just over 2500 full-time staff within our ranks and a very large pool of part-time workers, for the simple reason that we are the security service provider for both the Hong Kong Convention and Exhibition Center and the Hong Kong Jockey Club from day one. These two iconic institutes share several common services requirements, such as the ah hoc and very large number of manpower requirements, both hosting events that are at the top tier of public interests and participations, yet with very wide spectrum of the kind of events that place. Being the trusted partners for over 30 years for both, we have accumulated unique and vast experiences for managing very public and high end venues.

OUR TEAM

Tim LAI - Director and General Manager, GM

FHKIH, FCIH, MHIREA, RPHM, MISCM

Mr Lai has extensive experience and proven track record in management level in security field and facility management field. Before joining General Security, Mr Lai had served in discipline force and Government department for 10 years and then was appointed as senior position in facility management group and Director & General Manager of a parking management company.
He is currently a Fellow member of Hong Kong Institute of Housing, Fellow member of Chartered Institute of Housing, Ordinary member of Hong Kong Institute of Real Estate Administration, Registered Professional Housing Manager and Full member of Institute of Shopping Centre Management.

Terence CHAN - Assistant General Manager

MSc, PGDL, BSc

Mr. Chan graduated in University College London and holds a Master degree from London School of Hygiene and Tropical Medicine. He also obtained a Post Graduate Diploma in Law from BPP Law School in London. Terence joined the Group in 2007 and was transferred to another business unit within the holding company in 2011, He returned to the Group in 2012.

Maurice NG - Senior Manager(Strategy & Support)

Maurice Ng graduated in Hong Kong Baptist University. He had been worked in the Hong Kong Police Force over 30 years and was a Superintendent of Police before his retirement in 2009. Maurice joined the Group in 2009 and wasresponsible for overall management of the security and safety aspects of Hong Kong Convention and Exhibition Centre (HKCEC). In 2014, he was employed as Senior Manager – Strategy & Support, who is responsible for planning business strategies and providing supports in the Group

Ben TANG - Engineering Manager(Security System)

MSc, BEng(Hons), MCSE

C.K.Tang holds the Degree of Master of Science in Fire and Safety Engineering and Bachelor of Engineering in Electronic Engineering. He joined the Group in 2008 and is responsible for leading the System team in provision of total solutions in respect of security system, project management and system maintenance

Clemen CHOI - Business Development Manager(Security System)

Ms Clemen Choi joined the Group in 1994 and is responsible for Group's marketing strategies and the business development in respect of security system

K. M. HUI - Senior Division Manager

K M HUI joined the Group in 1983. He is well-experienced with crowd-control and customer service management. Mr. Hui is now responsible for security services of those contracts mainly in Hong Kong Island and the security services at the racecourses of Shatin and Happy Valley of Hong Kong Jockey Club.

Andy LEUNG - Senior Division Manager

Andy LEUNG joined the Group in 2000. Mr. Leung possesses extensive experience in security service for residential properties. He possesses professional qualification in first-aid and fire services training. He is mainly responsible for the overall supervision of high-class residential facilities including MTRC properties.

Joe TSE - Customer Services Manager

Joe TSE graduated in City University of Hong Kong. Mr. Tse possesses over 10 years experience in administration and has received formal training in Internal Quality System Audit. He joined the Group in 2000 and is a key member of the Quality Assurance Committee of the Group. Mr. Tse is now responsible for contracts administration, customer relation management and Group’s brand management.

YOUR QUESTIONS ANSWERED

How can an institute select the most appropriate security company ?

Selecting an appropriate security company is critical to an institute. A failed security company may lead to loss of properties or management chaos. A good security company must be capable of organising sufficient human resources for every permenant or temporary post. It should also possess professional knowledge and experience for handling any sudden incident. Moreover, some prestige sites may even require the corporation of different stakeholders, including guards, 7/24 Control Room, Security System technicians, clients and the Police.

General Security was established in 1977. We have served Hong Kong Convention and Exhibition Center and the Hong Kong Jockey Club for over 30 years. With such experience, all 3 types of security licenses and a licensed Control Room, we are sure to be your most appropriate partner to provide one stop security solutuons

What is One Stop Security Solutions ?